Five9 pricing Guide (2026): Plans, Costs & Value
Executive Summary: Five9 pricing
Understanding Five9 pricing structure is crucial before committing to this cloud contact center platform. Five9 operates on a per-agent, per-month subscription model with tiered plans ranging from approximately $100 to $175+ per user monthly. Additionally, enterprise contracts often include implementation fees and integration costs that significantly impact total ownership expenses.
Compared to competitors like Genesys Cloud or Talkdesk, Five9 pricing sits in the mid-to-premium range. However, the platform delivers robust omnichannel capabilities and AI-powered automation that justify costs for medium-to-large contact centers. Consequently, smaller teams may find better value with budget alternatives.
Plan Overview
| Plan | Price (Per Agent/Month) | Best For |
|---|---|---|
| Core | ~$100-$119 | Basic inbound/outbound calling |
| Premium | ~$135-$149 | Omnichannel support teams |
| Optimum | ~$165-$175 | Advanced analytics needs |
| Ultimate | Contact Sales | Enterprise customization |
Free Plan Details
No free tier available. Five9 targets enterprise clients and does not offer a permanently free plan. However, the company provides trial access through sales demonstrations. Prospective customers must contact Five9 directly to arrange proof-of-concept testing.
Paid Plans Deep Dive
Core ($100-$119/agent/month)
The entry-level option includes essential contact center functionality:
- Inbound and outbound voice calling
- Automatic call distribution (ACD)
- Basic reporting and dashboards
- CRM integrations (Salesforce, Microsoft Dynamics)
- Voicemail and call recording
This tier suits small-to-midsize teams focused primarily on voice interactions. Consequently, organizations needing email or chat support must upgrade to higher tiers.
Premium ($135-$149/agent/month)
Premium adds omnichannel capabilities critical for modern support operations:
- Email, chat, and social media channels
- Workforce management tools
- Quality management features
- Advanced IVR customization
- Screen recording
Mid-market companies handling 50-500 agents typically find optimal value here. Additionally, this plan balances feature richness with manageable costs.
Optimum ($165-$175/agent/month)
Optimum targets data-driven organizations requiring sophisticated analytics:
- Real-time speech analytics
- AI-powered agent assistance
- Predictive dialing optimization
- Custom reporting APIs
- Advanced forecasting tools
Large contact centers with compliance requirements or complex routing needs benefit most. However, smaller teams rarely utilize these premium features fully.
Ultimate (Contact Sales)
Enterprise pricing varies based on several factors:
- Custom SLA agreements and uptime guarantees
- Dedicated technical account management
- Proprietary API integrations
- Multi-region deployment requirements
- Advanced security and compliance certifications
Implementation costs typically range from $25,000 to $150,000+ depending on complexity. Consequently, total first-year expenses often exceed $500,000 for large deployments. Professional services, custom development, and training add 15-30% to base subscription costs annually.
Is it worth the money?
Five9 delivers strong ROI for organizations with 100+ agents handling high call volumes. The platform’s AI automation reduces average handle time by 20-35% according to case studies. Additionally, omnichannel routing improves first-contact resolution rates significantly.
However, hidden costs accumulate quickly. Implementation fees, third-party integrations, and premium support contracts inflate budgets. Moreover, per-agent pricing becomes expensive compared to usage-based alternatives for seasonal or part-time staff.
Value Verdict
Medium-to-large enterprises gain substantial value from Five9 pricing models. The platform’s reliability and feature depth justify premium costs for mission-critical operations. Conversely, startups and small teams should explore alternatives like RingCentral or Dialpad offering lower entry points.
Calculate total three-year ownership costs including implementation, training, and integrations. Consequently, realistic budgets should allocate 40-60% above base subscription rates for complete deployment.
Frequently Asked Questions (FAQ)
1. Does Five9 offer a free trial?
Five9 does not provide self-service free trials. Instead, sales teams arrange customized demonstrations and proof-of-concept deployments. Trial duration typically spans 30-60 days for qualified prospects.
2. Are there any hidden setup fees?
Yes. Implementation fees range from $10,000 to $150,000+ depending on complexity. Additionally, expect charges for data migration, custom integrations, and professional training services. Industry standard setup costs equal 20-40% of annual subscription value.
3. Can I cancel my subscription anytime?
Most Five9 contracts require 12-36 month commitments with early termination penalties. Month-to-month agreements exist but command 15-25% premium pricing. Consequently, carefully evaluate long-term needs before signing.
Conclusion
Five9 pricing reflects its position as an enterprise-grade contact center solution. While costs exceed budget alternatives, the platform delivers comprehensive features and proven scalability. Organizations should budget $150-$200 per agent monthly including hidden fees for realistic planning. Ultimately, Five9 suits established contact centers prioritizing reliability over cost minimization. Read more at CloudKitly.
