LivePerson vs Wix Answers comparison (2026): Which Tool Win…

Table of Contents

Executive Summary

In this detailed LivePerson vs Wix Answers comparison, we reveal critical differences between enterprise-grade conversational AI and all-in-one customer support platforms. LivePerson dominates for large enterprises needing advanced AI chatbots and omnichannel messaging. Conversely, Wix Answers serves small businesses seeking integrated ticketing, live chat, and knowledge bases at affordable rates.

However, Wix discontinued Answers in 2021, making LivePerson the only viable option for new implementations. Therefore, this comparison focuses on historical context and migration strategies for existing Wix Answers users.

Comparison Table

Feature	LivePerson	Wix Answers
AI Chatbots	Advanced conversational AI with NLU	Basic automated responses
Omnichannel Support	SMS, WhatsApp, Facebook, Web, Apple Business Chat	Web chat, email, phone
Target Market	Enterprise (500+ employees)	Small businesses (1-50 employees)
Pricing Model	Contact Sales (typically $50K+/year)	Discontinued (was $0-$99/month)
Setup Complexity	Requires dedicated IT team	Plug-and-play for Wix sites
Analytics	Real-time dashboards, sentiment analysis	Basic ticket metrics
Current Status	Active, continuous updates	Discontinued (2021)

Core Features: LivePerson

LivePerson specializes in conversational commerce through AI-powered messaging. Their Conversational Cloud platform handles over 1 billion conversations monthly for brands like HSBC and The Home Depot. Moreover, the platform integrates natural language understanding to route inquiries automatically.

AI and Automation Capabilities

The Intent Manager identifies customer goals with 85%+ accuracy across 20+ languages. Consequently, financial services firms reduce agent workload by approximately 40%. The Maven AI engine learns from historical conversations to improve response quality continuously.

Omnichannel Messaging

LivePerson unifies conversations across SMS, WhatsApp, Facebook Messenger, and Apple Business Chat. Therefore, retail brands maintain context when customers switch from web chat to SMS. The platform saves conversation history for 7 years, ensuring compliance for regulated industries.

Enterprise Security

SOC 2 Type II, HIPAA, and PCI DSS certifications make LivePerson suitable for healthcare and banking. Additionally, role-based access controls protect sensitive customer data across departments.

Core Features: Wix Answers

Wix Answers launched in 2018 as an integrated support suite for Wix website owners. However, Wix discontinued the product in September 2021, migrating users to third-party alternatives like Zendesk.

Historical Feature Set

The platform combined ticketing, live chat, knowledge base, and call center tools in one dashboard. Freelancers and small agencies appreciated the $0 starter plan for up to 10 tickets monthly. Moreover, setup required zero coding for Wix site owners.

Why Wix Answers Failed

Limited AI capabilities and lack of third-party integrations hindered adoption beyond the Wix ecosystem. Consequently, customer support teams needed separate tools for CRM and marketing automation. The platform never achieved feature parity with Intercom or Zendesk.

Price Comparison

Pricing structures at a glance:

LivePerson: Contact Sales required. Enterprise contracts typically start at $50,000/year for 50 agents. Implementation fees range from $15,000-$100,000 depending on customization needs. No month-to-month plans available.
Wix Answers: Discontinued. Historical pricing was Free (10 tickets/month), Basic ($24/month for 100 tickets), and Unlimited ($99/month). No setup fees existed.

Verdict on Pricing: LivePerson targets Fortune 500 companies with six-figure budgets. Therefore, startups and SMBs should explore alternatives like Intercom or Drift. Hidden costs include agent training (typically $500/agent) and third-party integration fees.

Pros & Cons

LivePerson Pros & Cons

Pro: Industry-leading AI reduces response times by 60% for e-commerce brands.
Pro: Omnichannel inbox consolidates WhatsApp, SMS, and social media into single agent view.
Pro: Real-time sentiment analysis flags frustrated customers for immediate escalation.
Pro: Proven scalability handles 10,000+ concurrent conversations without performance degradation.
Pro: Dedicated account managers provide quarterly business reviews for enterprise clients.
Con: Prohibitively expensive for companies under 100 employees (~$1,000/agent/year minimum).
Con: Steep learning curve requires 40+ hours of training per agent.
Con: Contract lock-in with 12-36 month minimum commitments and early termination fees.
Con: Limited pre-built integrations force custom API development for niche tools.
Con: Mobile app lacks feature parity with desktop, frustrating remote support teams.

Wix Answers Pros & Cons

Pro: Zero-code setup integrated directly into Wix website builder dashboard.
Pro: Free tier allowed solopreneurs to test customer support workflows risk-free.
Pro: Unified inbox combined email, chat, and phone tickets in chronological view.
Pro: Knowledge base auto-suggested articles during chat conversations, reducing ticket volume by ~25%.
Pro: Affordable pricing ($24-$99/month) fit micro-business budgets.
Con: Discontinued product means zero support, updates, or security patches since 2021.
Con: Wix-only compatibility excluded users on WordPress, Shopify, or custom platforms.
Con: No AI chatbots or automation beyond canned responses.
Con: Missing integrations with Salesforce, HubSpot, and other enterprise CRMs.
Con: Basic analytics lacked funnel tracking or customer lifetime value metrics.

Frequently Asked Questions (FAQ)

1. Which tool is better for small businesses?
Neither. Wix Answers is discontinued, and LivePerson costs $50K+ annually. Small businesses should choose Intercom ($74/month), Zendesk ($55/agent/month), or HubSpot Service Hub (free tier available).

2. Does LivePerson offer better integration than Wix Answers?
Yes. LivePerson connects with Salesforce, Microsoft Dynamics, and Google Analytics via APIs. However, custom integrations require developer resources. Wix Answers only integrated with Wix-native tools before discontinuation.

3. Is there a free version available?
No. LivePerson requires enterprise contracts with minimum commitments. Wix Answers offered a free tier but shut down in 2021. Consequently, budget-conscious teams should explore Freshdesk (free for 10 agents) or Zoho Desk ($14/agent/month).

Final Verdict: Winner Revealed

LivePerson wins for enterprise organizations with 500+ employees needing AI-driven conversational commerce across WhatsApp, SMS, and social channels. Financial services and healthcare companies benefit most from compliance certifications and sentiment analysis. However, the platform fails startups due to $50K+ annual costs and complex implementation.

Wix Answers cannot win this LivePerson vs Wix Answers comparison because it ceased operations in 2021. Former Wix Answers users migrated to Zendesk or Intercom for comparable functionality. Therefore, small businesses seeking affordable support tools should evaluate Crisp ($25/month), Tidio ($18/month), or Help Scout ($20/user/month) instead. Check more reviews at CloudKitly.