Zendesk Sell review — quick guide

Table of Contents

Executive Summary: Zendesk Sell review

In this comprehensive Zendesk Sell review, we analyze one of the market’s leading CRM solutions designed specifically for sales teams. Zendesk Sell (formerly Base CRM) offers pipeline management, email tracking, and robust reporting tools that help businesses close deals faster. This Zendesk Sell review examines whether the platform delivers genuine value for small to enterprise-level organizations in 2025.

Core Features

Zendesk Sell provides a streamlined interface with powerful sales automation capabilities. The platform includes contact management, deal tracking, and activity capture that automatically logs emails and calls. Built-in calling functionality allows teams to make calls directly from the CRM, while mobile apps ensure productivity on the go. Integration with Zendesk Sell support products creates a unified customer experience across sales and service departments.

Advanced analytics and customizable dashboards give sales managers real-time visibility into team performance. The lead scoring system helps prioritize prospects, while workflow automation reduces manual data entry. Email sequences and templates accelerate outreach efforts, making this CRM particularly effective for high-velocity sales environments.

Pros & Cons found in this Zendesk Sell review

Pros

Intuitive user interface with minimal learning curve
Excellent mobile applications for iOS and Android
Robust reporting and forecasting capabilities
Native integration with Zendesk Support for unified customer data
Built-in calling and email tracking features
Strong automation tools that reduce repetitive tasks

Cons

Pricing can be steep for small businesses
Advanced features require higher-tier plans
Customization options are somewhat limited compared to competitors
Third-party integrations could be more extensive
Reporting customization requires technical knowledge

Pricing

Zendesk Sell offers four pricing tiers starting with the Sell Team plan at $19 per user/month (billed annually). The Growth plan costs $55 per user/month and adds advanced features like sales engagement tools. Professional tier pricing reaches $115 per user/month with forecasting and custom reports. Enterprise plans require custom quotes and include dedicated support with advanced customization options. All plans include a 14-day free trial period.

Who Should Use Zendesk Sell?

This Zendesk Sell review finds the platform best suited for growing sales teams that need reliable pipeline management without excessive complexity. Companies already using Zendesk Support will benefit from seamless integration between sales and customer service. B2B organizations with moderate deal complexity and teams of 5-100 sales representatives will find the sweet spot for value and functionality.

Final Verdict

Our Zendesk Sell review concludes that this CRM delivers solid performance for sales-focused organizations seeking straightforward functionality with professional-grade features. While not the cheapest option available, Zendesk Sell justifies its pricing through reliability, ease of use, and strong mobile capabilities. The platform excels at core CRM functions but may disappoint users seeking extensive customization or niche industry features. For teams prioritizing user adoption and integration with existing Zendesk products, this solution represents a smart investment. Explore more software reviews and cloud solutions at CloudKitly.